Frequently Asked Questions
How does the Eparé Lifetime Limited Warranty Work?
The Eparé Lifetime Limited Warranty covers manufacturer defects in all Eparé products for the length of time that the original owns the Eparé product. Warranties are not transferable between owners. Please refer to the Full Warranty for more information,
Where do your products ship from?
Most orders are processed through our fulfillment center located in Cranbury, NJ, but at times orders may ship from our office in Staten Island, NY.
I misplaced my instructions for us, where can I find a copy?
If your product has care and use instructions they may be found
How long will shipping take?
All orders are processed within 24 hours. Shipping speed will vary depending on selection, but you can expect most orders to be received within 5 business days.
Where can I find Eparé products outside of the U.S.A.?
Please visit our product locator (LINK) to find the most convenient point of purchase.
All Eparé® products undergo a rigorous quality control process and are engineered for enduring performance over years of use. We are proud to offer a Limited Lifetime Warranty on all Eparé products that are sold by approved dealers. Under which, Eparé warrants against manufacturing defects in material and workmanship for the life of the products.
Because Eparé cannot track or safeguard products sold outside of its authorized sales channels, products purchased from unauthorized sellers do not come with the Eparé limited lifetime warranty.
Eparé® Product Limited Lifetime Warranty
If a product fails due to material or craftsmanship error during the warranty period, Eparé will repair or replace the items at our discretion. We define the warranty period as the length of time that the first owner owns the product.
To make a warranty claim, proof of purchase from an Eparé® Authorized Dealer must be presented, without exception. If a claim is made for a product later than one (1) year after purchase a $10 processing fee may be required to process the claim.
By the purchase and use of our products, you agree that Eparé® is not liable for incidental, consequential or special damages associated with the return, replacement, or use of your product. The Eparé® warranty is a comprehensive and explicit limit of liability, and all items outside of it are not addressable by, or the responsibility of, Eparé®. Certain states have variances regarding implied warranties and in those situations, we remain fully compliant.
Countries supported by our shipping/replacement are United States (US), Canada (CA), & United Kingdom (UK)
The Eparé® Limited Lifetime Warranty is voided if the products are subjected to commercial use.