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- The Tray. Made from FDA grade silicone. This part will keep your finished cubes
- The Reservoir. Made from BPA free plastic or FDA grade silicone (version dependent). This part will separate out the cloudy ice.
- The Insulation. Made from PP Foam. This part controls the direction of the freezing which delivers the results you need.
(As we continue to collect feedback on our products we make incremental improvements, so you will find that directions may slightly vary depending on which version you have)
Start with the reservoir in the insulation part and grab your water.
For best results we recommend using filtered or bottled water, depending on the tap water quality in your city, regular tap water should do the trick. Boiling water is not necessary and does not make much of a difference, particles that cause cloudy ice do not escape when water is boiled.
Fill water the reservoir to the "Fill Line" or approximately 1/4 inch from the brim.
Place the tray into the reservoir and let it slowly fill up with water
Fill with additional water if needed, until the water is to the brim.
The water should be filled to the lower brim so that you can easily move to the freezer without spilling
Freeze for 24 hours.
Remove from the freezer and remove the reservoir from the tray. Fill the insulation component with hot water.
Let the reservoir site in the warm water for 5 minutes.
Take the tray out of the reservoir, discard any ice stuck to the tray or in the reservoir and remove finished cubes from the tray.
Use your ice in your favorite cocktail, or place finished cubes in a zip lock back for storage in the freezer.We like to do the messy bit in advance and store all of our finished cubes in the freezer for easy use when needed. If you take all air out of the bag before freezing it you will find that the cubes can now stay perfectly clear and frozen for quite a while.
My Ice is Not Clear
Although we have tested this product with various water sources, the final clarity does depend on the water you use. For best results we do suggest using bottled spring water.
My Ice has Bubbles
This is rare, but usually caused by pouring the water too quickly into the molds. Give the tray a slight shake before putting it into the freezer to clear any air pockets that may have developed inside the cavities of the molds.
I Can't Get My Ice Out
Remember to let your the reservoir sit for 5 minutes in warm water or for 10 minutes on the counter before attempting to remove the ice. Once you allow it to thaw, this will help to get the ice out. We recommend to place the reservoir on the countertop with the "push buttons" on the bottom and then pushing down on the corners of the tray. This helps spread out the force amongst the "push buttons" and is the easiest way to remove your tray and clear cubes.
My Silicone Ripped
Now that should not happen! Luckily all of our products are under a lifetime warranty, so complete a warranty claim and a member from Eparé support will help you out ASAP
My Issue is Not Listed
If you have any other issues or questions please complete a warranty claim and a member from Eparé support will help you out ASAP.
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All Eparé® products undergo a rigorous quality control process and are engineered for enduring performance over years of use. We are proud to offer a Limited Lifetime Warranty on all Eparé products that are sold by approved dealers. Under which, Eparé warrants against manufacturing defects in material and workmanship for the life of the products.
Because Eparé cannot track or safeguard products sold outside of its authorized sales channels, products purchased from unauthorized sellers do not come with the Eparé limited lifetime warranty.
Eparé® Product Limited Lifetime Warranty
If a product fails due to material or craftsmanship error during the warranty period, Eparé will repair or replace the items at our discretion. We define the warranty period as the length of time that the first owner owns the product.
To make a warranty claim, proof of purchase from an Eparé® Authorized Dealer must be presented, without exception. If a claim is made for a product later than one (1) year after purchase a $10 processing fee may be required to process the claim.
By the purchase and use of our products, you agree that Eparé® is not liable for incidental, consequential or special damages associated with the return, replacement, or use of your product. The Eparé® warranty is a comprehensive and explicit limit of liability, and all items outside of it are not addressable by, or the responsibility of, Eparé®. Certain states have variances regarding implied warranties and in those situations, we remain fully compliant.
Countries supported by our shipping/replacement are United States (US), Canada (CA), United Kingdom (UK), Germany(DE), France (FR),& Spain (ES)
The Eparé® Limited Lifetime Warranty is voided if the products are subjected to commercial use.
To make a warranty claim please fill out the Product Issues Section of our contact form.