Battery Mill

Get to know it!

Your double-wall glass is cool, right? There are some interesting things that you should know about it. It's made from borosilicate glass that is mouth blown into our whimsical shapes. 
First, what is borosilicate glass? It's a type of glass with silica and boron trioxide as the main glass-forming constituents making it pretty different to your common glass, primarily in its unique properties. Making it resistant to thermal shock, scratching, and damage.
To ensure that you can enjoy these glasses for an extended period of time please keep these easy care tips in mind:
  • Take care when using ice cubes, pour desired liquid before adding ice
  • Avoid using with metal utensils
  • When washing glass take precaution to not roughly scrub at the bottom plug, this may disrupt the vacuum seal
  • Take care when handling cups as the glass is thinner than a traditional cup making them fragile (similar to wine glasses)
  • Keep out of reach from children
Your new glasses are Dishwasher, Freezer, and Microwave Safe. 
Don't forget that if anything goes wrong that all Eparé purchases are backed by our limited lifetime warranty

Common Concerns

Issue: Grinder top has came off, or customer has to use two hands to hold together

Solution: Replace sleeve

Example:

 

Issue: Customer cannot open grinder to fill with spice

Solution: Ask customer to use more force when attempting to open, if fails replace the whole grinder

 

Issue: Grinder is making a clicking noise

Solution: This means that a gear has skipped, usually happens from course salt, replace the motor

 

Issue: Batteries get dislodged

Solution: Usually means the product shipped without battery cover, send new cover

 

Issue: Components of grinder fell into the food, or the grinder has come apart

Solution: Usually referring to the base, either they unscrewed the bottom or it has broken apart, replace base

Example:

 

Issue: Grinder leaves residue on counter or is missing cap

Solution: Usually means the product shipped without the cap, send new cap

Submit a warranty claim and a member from Eparé support will get a replacement out to you ASAP. 😎

Love it? Review it!

That’s a picture of my mom, brother, and me in 2012. I was 21 years old and she entrusted me with a small loan to start Eparé. She wanted me to make the best possible kitchen products, and the easiest way to achieve this is with your feedback! It helps me continue to improve our products and provide the best possible buying experience.
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